Refund policy

Standard products

You may request a return for a standard, non-personalized product within 30 days after receiving it. Email support@lieeflatcat.com before sending anything back.

To be eligible, the item must be unused, in the same condition in which it was received, and returned with its original packaging and proof of purchase. Items sent back without an approved return request will not be accepted.

If the return is approved, customer service will provide the return instructions. Approved returns must be sent to:

No.3&5 LRG 6C/91, TAMAN SHAMELIN PERKASA, KUALA LUMPUR 56100

For an approved return that is not caused by a confirmed damaged, incorrect, or defective item, the customer is responsible for arranging and paying the return shipping. Original shipping charges are not refundable unless mandatory law requires otherwise. There is no restocking fee.

Damaged, incorrect, or defective items

Please inspect the order when it arrives. If an item is damaged, defective, or incorrect, contact support@lieeflatcat.com promptly with the order details and clear supporting photos so the issue can be reviewed.

If the issue is confirmed, LIEE FLAT CAT will cover the required return shipping and provide the return instructions.

Personalized products

Personalized products follow a proof-confirmation process before production. After the customer confirms the proof, production normally takes 2–3 business days.

After proof confirmation, the personalized product cannot be returned or refunded except where a quality issue is confirmed or mandatory law requires otherwise. Before confirming the proof, contact support@lieeflatcat.com if a change is needed. Confirmation should only be given after all text, artwork, placement, scale, and rotation details have been checked.

Mandatory consumer rights

Nothing in this policy limits mandatory consumer rights that apply under the laws of the customer's location. For consumers in the European Union, the right to withdraw from an eligible distance purchase may be exercised without giving a reason by notifying us within 14 days after the final item in the order is delivered, subject to statutory exceptions. After notification, the goods must be sent back within the period required by applicable law.

Refunds

After an approved return is received and inspected, customer service will confirm whether the refund is approved. Approved refunds are processed within 10 days after the returned item is received and inspected, and are sent to the original payment method. The bank or payment provider may require additional time to post the refund.

We do not offer exchanges. If you need a different item, please request a return under this policy and place a new order.

For any return or refund question, contact support@lieeflatcat.com.