Shipping Policy
Shipping Policy
At LIEE FLAT CAT, we ship worldwide from two strategically located warehouses to get your order to you as quickly as possible.
🌏 Our Warehouses
| Warehouse | Serving | Processing Time | Delivery Time |
|---|---|---|---|
| Guangzhou, China | Worldwide (Full catalog) | 3-5 business days | 7-15 business days |
| Kuala Lumpur, Malaysia | Malaysia & Southeast Asia | 1-2 business days | 2-5 business days |
📦 How It Works
- Orders are automatically routed to the nearest warehouse with available stock.
- Malaysian customers enjoy faster delivery from our Kuala Lumpur warehouse.
- For all other countries, orders ship from our Guangzhou global warehouse with our full product range.
🚚 Shipping Methods
- Standard Shipping — FREE on all orders. Estimated 7-15 business days for international delivery.
- Express Shipping — Available at checkout for faster delivery (3-7 business days internationally).
📍 Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order on our Order Tracking page.
🌐 Customs & Import Duties
International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the buyer and are not included in the product price or shipping cost.
⚠️ Please Note
- Delivery times are estimates and may vary depending on your location and local postal services.
- During peak seasons (holidays, sales events), processing times may be slightly longer.
- We are not responsible for delays caused by customs clearance.
Questions about shipping? Contact us — we're happy to help!